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Care & Maintenance
My robot is out of warranty. How can I have it repaired?
If your robot is out of warranty, Neato recommends contacting an authorized repair facility.
In the United States or Canada,
is an authorized repair facility.
For all other countries, please contact the authorized partner where you purchased your robot for assistance.
Zone Cleaning FAQ
Step by Step Instructions for Connecting your Robot to Wi-Fi
What If My Neato App Says My Robot Is Offline?
What battery works with my robot?
How do I find out if my Wi-Fi router is dual band (2.4 & 5GHz) and configure it to work with my Neato robot?
Warranty & Repair
How many "MY FLOOR PLAN’s" can I store with Connected-Series Robots?
How do I find out what version of software my Neato Robot is running?
How do I clean the Neato brush?
Can I move my Neato Robot while it’s cleaning?
Multiple Floor Plans with No-Go Lines and Quick Boost
Please clear my path. (2000-2007)
Recalibrating your Neato NiMH Battery on Original Botvac and XV Units
Have a question?
If you can't find the answer to your question, you can contact us. We are here and happy to help.