This Information is Related To:
Botvac Connected D3
Botvac Connected D4
Botvac Connected D5
Botvac Connected D6
Botvac Connected D7
If your Wi-Fi router is 2.4 GHz (Or you have a D7 and are using a 5 Ghz band) and your Wi-Fi password is correct, but you cannot connect to the server, your router firewall and port settings may need to be changed.
Certain Wi-Fi router firewall and port settings can prevent a connection with the Neato servers. You need to check your router to make sure the firewall and port settings are set correctly. Please refer to your router’s documentation for specific instructions.
If you have a port blocked or IP security blocking on the router’s firewall, it needs to be configured to allow access to these ports: