Neato Support

Warranty & Repair

Warranty  1 year

If your Neato is still under warranty and you could not resolve the issue with your robot, you can get further assistance by contacting customer service here. You can also find product warranty details in the Neato Robotics Limited Warranty.

RepairNeato Authorized Repair

If your robot is out of warranty, Neato recommends contacting an authorized repair facility.

  • In the United States or Canada, Funai is an authorized repair facility.
  • In the United States or Canada, iFixRobot is an authorized repair facility.
  • In the European Union, LetMeRepair is an authorized repair facility.
  • For all other countries, please contact the authorized partner where you purchased your robot for assistance.

ConsumablesNeato Genuine Accessories

We recommend that you keep extra filters on hand to keep your robot working well.  Because Neato robots operate on battery power, at some point you will need to replace its batteries.  You can purchase replacement batteries here.

Top Articles

Related Articles



Have a question? If you can't find the answer to your question, you can contact us. We are here and happy to help. Contact Us
This website uses cookies to improve your experience. By using our website, you agree to our use of cookies in accordance with our Privacy PolicyPrivacy Policy
Accept